Celebrating Care Managers: Honoring This Year’s Heroes 

Celebrating Care Managers: Honoring This Year’s Heroes 

November is a month to reflect, give thanks, and celebrate the incredible people who make a difference every day. At MedScope, we’re proud to honor one group of extraordinary individuals in particular: care managers. 

We are thrilled to announce the winners of our Care Manager of the Year 2025 contest! This year’s outstanding care managers truly embody dedication, compassion, and excellence in their work. 

  • Five top winners will have $500 donated to a charitable organization of their choice. 
  • Ten honorable mentions will have $250 donated to a charity they support. 
  • Winners also enjoy a celebratory lunch for their entire team hosted by MedScope, along with a certificate they can proudly display in their homes or offices. 

This year we received hundreds of nominations, which is a wonderful reminder of how care managers support and recognize one another while giving back to their communities. It’s truly inspiring to see the impact they make every day. 

Check out the full list of winners and their inspiring stories here! 

Our contest is our way of saying thank you to care managers for the amazing work they do every day. November, as National Caregivers Month, is the perfect time to celebrate their tireless commitment to improving the lives of the people they serve. 

We’re already looking ahead to next year! The Care Manager of the Year 2026 contest will open in September 2026, so stay tuned for our email announcement and be ready to submit nominations—whether it’s for the first time or another chance to recognize your team’s incredible impact. 

To all care managers: thank you for your dedication, compassion, and expertise. You make a difference, and we’re proud to celebrate you! 

Staying a Step Ahead: How Case Managers Can Reduce Member Risks This Fall

Staying a Step Ahead: How Case Managers Can Reduce Member Risks This Fall

As the weather cools and the days grow shorter, the risks faced by aging and vulnerable members often rise. From slippery leaves and uneven sidewalks to medication changes and isolation, fall brings new challenges that can compromise safety and independence, especially for those living alone or managing chronic conditions. 

For case managers, this is the perfect time to pause, reassess, and strengthen support strategies to keep members safe and engaged through the months ahead. With thoughtful preparation and the right tools, you can help prevent avoidable hospitalizations and empower members to maintain their well-being year-round. 

Why Fall Can Be a Risky Season for Members 

While the autumn season can be refreshing, it’s also associated with increased health and safety risks among older adults. 

  • Falls remain the leading cause of injury-related ER visits and deaths among adults aged 65 and older, according to the CDC. Every year, one in four older adults experiences a fall — and many never report it. 
  • Medication changes are also common this time of year, as physicians adjust prescriptions ahead of winter. In fact, the National Institute on Aging notes that 40–50% of older adults take five or more medications daily, which increases the risk of interactions, side effects, and confusion. 
  • As temperatures drop, social isolation tends to rise. Members may stay indoors more often, which can lead to loneliness, depression, and delayed care when health issues arise.

By anticipating these seasonal risks, case managers can take simple but meaningful steps to prevent incidents and improve outcomes.

1. Conduct Seasonal Safety Assessments

Fall is an ideal time to revisit home safety checklists. Encourage members to inspect common areas for trip hazards  such as throw rugs, cords, clutter, or poor lighting. If your organization offers in-home assessments, this is a good time to schedule them. 

You might also recommend: 

  • Checking that smoke detectors and carbon monoxide alarms have fresh batteries. 
  • Ensuring members have secure footwear and mobility aids in good condition. 
  • Making sure exterior walkways are well-lit and clear of debris or wet leaves.

Proactive prevention goes a long way: the CDC estimates that preventing even a single fall-related injury can save more than $30,000 in medical costs.  

2. Review Medications and Care Plans

Medication management is one of the most common challenges for members — and one of the easiest ways to prevent hospital readmissions. Fall offers a natural reminder to review prescriptions, especially as new flu and respiratory medications are introduced. 

Encourage members to: 

  • Keep an updated medication list and bring it to all appointments. 
  • Use pill organizers or pharmacy-prepared blister packs. 
  • Ask pharmacists about potential interactions with over-the-counter cold or allergy medications

For members with cognitive decline or complex care needs, scheduling a fall check-in to review medications can prevent confusion and reduce risk.

3. Promote Engagement and Connection

Social isolation doesn’t just affect mood,  it impacts physical health, too. The U.S. Surgeon General recently declared loneliness a public health epidemic, with effects comparable to smoking 15 cigarettes a day. 

Case managers play a vital role in helping members feel seen, heard, and supported. This fall, take time to: 

  • Check in with members who haven’t been active in recent months. 
  • Encourage participation in local wellness programs or virtual activities. 
  • Make sure members know who to contact in case of an emergency.

Even small gestures — like a five-minute phone call or reminder to test their emergency device — can make a big difference in how connected and confident a member feels.  

4. Leverage Technology for Safety and Peace of Mind

As caseloads grow and members become more dispersed, technology can be a critical extension of a case manager’s reach. Personal Emergency Response Systems (PERS) from MedScope provide around-the-clock protection for members, ensuring that help is always just a button press away. 

Modern PERS devices are lightweight, waterproof, and designed for independence — connecting users directly to trained responders 24/7. Whether at home or on the go, members can feel secure knowing help is always available.

5. Stay Proactive to Stay Ahead

The best way to protect members this season is to stay one step ahead. Start by identifying those most at risk — such as individuals with mobility challenges, chronic conditions, or limited social support. Then, create a simple fall-prevention plan that includes regular check-ins, medication reviews, and safety assessments. 

By combining your clinical expertise with supportive tools like PERS, you can help members stay safe, connected, and independent — even when you can’t be there in person. 

Supporting Case Managers Every Step of the Way 

At MedScope, we know that case managers are the cornerstone of effective care. You balance complex caseloads, navigate countless systems, and advocate for every member’s well-being. Our mission is to make that work easier — providing reliable technology and responsive support so you can focus on what matters most: helping people live safely at home. 

Contact MedScope to learn more about how our Personal Emergency Response Systems can support your care management team and keep your members safe this fall. 

Addressing Rural Health Disparities: Practical Steps for Case Managers 

Addressing Rural Health Disparities: Practical Steps for Case Managers 

Rural Health Day is September 25, a perfect time to talk about the real challenges case managers see every day when supporting members who live far from big hospitals or specialty clinics. Rural communities represent almost one in five Americans, yet many residents face long drives for care, limited provider availability, and higher rates of chronic conditions. 

You know the story well: clients who skip appointments because transportation fell through, older adults juggling multiple medications with no pharmacy nearby, or families who can’t get reliable broadband for virtual visits. 

The Reality on the Ground 
  • Access: Some members travel hours for specialists—or delay care entirely. 
  • Workforce: Recruiting and keeping providers is tough, making follow-up harder. 
  • Technology: Spotty internet and outdated systems limit telehealth use. 
  • Finances: Many rural facilities operate on slim budgets, so every dollar matters. 

These barriers add up to higher rates of chronic disease and hospitalizations, and they put extra pressure on care managers trying to coordinate services. 

A Major Investment in Rural Care 

There’s reason to be optimistic. CMS recently launched the $50 billion Rural Health Transformation Program, a five-year initiative to strengthen rural healthcare. 

States can apply for funds to support evidence-based prevention programs, chronic-disease management, technology upgrades, and workforce recruitment. Half the funding will be divided equally among states that qualify; the rest will go to states with the greatest needs, like larger rural populations or struggling hospitals. The deadline for state applications is November 5, 2025, and the dollars start flowing in 2026. You can learn more about this program here 

For case managers, this program could mean new resources—more mobile clinics, expanded telehealth, and better tools to keep members safe at home. 

Steps You Can Take Now 

While state agencies prepare their proposals, care teams and case managers can help shape what comes next: 

  • Share your insight. Your day-to-day experience gives you a clear view of what members need most. Connect with your state’s Office of Rural Health or local health departments to ensure those needs are heard. 
  • Collect stories and data. Examples of delayed care, transportation barriers, or preventable hospitalizations can support funding requests. 
  • Identify gaps in safety and monitoring. Highlight where members are at risk because they live alone, have chronic conditions, or lack quick access to emergency services. 
How MedScope PERS Supports Rural Members 

Technology that keeps people connected to help—without depending on strong broadband—can make an immediate difference. MedScope’s Personal Emergency Response Systems (PERS) are built for exactly this situation. 

With the press of a button, members can connect 24/7 to a trained operator who can dispatch emergency services or call a designated contact. For people in remote areas, that kind of direct link can be life-saving when minutes matter and neighbors may be miles away. 

As a case manager, recommending PERS for high-risk members can: 

  • Reduce avoidable ER visits by providing help quickly during falls or sudden health changes. 
  • Offer peace of mind for members and families who know someone is always available. 
  • Support care-plan goals tied to safety and independence—especially important when your state’s Rural Health Transformation funds aim to keep more people healthy at home. 

Because MedScope PERS units use reliable cellular networks, they don’t rely on home internet service—an important advantage in rural communities where broadband may be limited. 

Make Rural Health Day a Call to Action 

As September 25 Rural Health Day approaches, it’s a great moment to talk with your members and your team about safety planning. Consider: 

  • Identifying clients who live alone or have mobility challenges. 
  • Discussing how a PERS device fits into their care plan. 
  • Sharing feedback with your agency or state leaders about how emergency response technology can help meet the goals of the new federal program. 
Ready to help your rural members stay safe at home?

Learn more about how MedScope PERS can support your care plans and give your clients the immediate help they need—no matter how far they are from the nearest hospital.

Reaching Members Where They Are: How MGEngage360 Is Transforming PERS into a Smarter Outreach Tool 

Reaching Members Where They Are: How MGEngage360 Is Transforming PERS into a Smarter Outreach Tool 

Health plans are under increasing pressure to close care gaps, improve member experience, and lift quality metrics like HEDIS and CAHPS—all while navigating tight resources and engaging populations that are often difficult to reach. MGEngage360, MedScope’s built-in member engagement platform, offers a new approach: leveraging the personal emergency response systems (PERS) that members already use and trust. 

Instead of relying on apps, portals, or unfamiliar technology, MGEngage360 uses the PERS device to deliver AI-powered calls, personalized recordings, or live check-ins from our wellness team, making it easier to connect with high-risk, high-need members in a way that feels familiar and non-intrusive. 

Built for Medicaid, Dual Eligibles, and HCBS 

MGEngage360 is especially effective for complex, high-need populations—including Medicaid, D-SNP, and those receiving Home and Community-Based Services (HCBS). Our PERS devices, engagement tools, and reimbursement models were purpose-built to serve managed care organizations (MCOs) working with vulnerable populations that are often hardest to reach. 

Results with MGEngage360 (included with PERS at no cost): 
  • 95% Member Satisfaction Rate 
  • 70% Engagement Rate 
  • 16% Increase in Fall Risk Assessments and Prevention Education 

We pair this with a highly cost-effective tech + touch approach that supports care management teams, surrounds members with the right level of engagement, and strengthens delivery systems. With MGEngage360, we turn daily safety into daily strategy for MCOs. 

Smarter Outreach That Delivers Results 

MGEngage360 is already deployed across thousands of members nationwide and is seamlessly included with MedScope PERS—meaning no added cost, setup, or IT lift for your organization. 

Here’s what plans using MGEngage360 are seeing: 

  • 3–4x Higher Response Rates
    Outreach through the PERS device sees 3 to 4 times higher response rates compared to traditional channels. 
  • 50%+ Care-Gap Closure Rates
    Health plans are closing more than 50% of preventive care gaps like screenings, follow-ups, and vaccinations. 
  • Boosted HEDIS, CAHPS & Star Ratings
    Through pre-CAHPS surveys, medication reminders, and wellness prompts, plans improve satisfaction scores and quality metrics. 
  • Customizable Engagement
    MGEngage360 campaigns can be tailored by line of business—including D-SNP, MLTSS, and PACE—to meet specific needs of your member populations. 
Future-Proofing Your Value-Based Care Strategy 

MGEngage360 is just one part of a broader ecosystem designed to improve outcomes and deliver meaningful cost savings. MedScope offers the only cohesive solution that integrates PERS, Remote Patient Monitoring (RPM), and Chronic Care Management (CCM) into a unified strategy that supports your value-based care goals. 

Results from bundling PERS, RPM, and CCM with MGEngage360: 

  • 5% to 10% Reduction in Total Cost of Care 
  • 50% Attributable Reduction in 30-Day Hospital Readmissions 
  • 10% Increase in Preventive Care Screening Quality Measure Performance 

Whether your priority is closing care gaps, increasing engagement, or reducing avoidable utilization, MedScope helps move the needle—with data-driven insights and proven outcomes. 

Engagement Built In. No Integration Required. 

MGEngage360 is already embedded in every MedScope PERS device. That means smarter outreach is available from day one—no integration, no additional cost, no training required. 

Just better results, built in. 

Learn More About MGEngage360

Discover how MedScope can help you engage members, improve quality, and reduce costs—all through the tools members already trust. Visit www.medscope.org today!

Strengthening Medication Adherence: Behavioral Strategies for Case Managers

Strengthening Medication Adherence: Behavioral Strategies for Case Managers

Improving medication adherence is a major challenge in healthcare. Case managers play a critical role in bridging the gap between prescribed medications and patients actually taking them as directed. This blog highlights practical, evidence-based techniques to enhance adherence, focused on patient education and behavioral support.

1. Why Medication Adherence Matters
  • Only 50% of patients with chronic illness follow their medication plans. This leads to treatment failure, hospitalizations, and preventable costs of $100–300 billion annually in the U.S. (AAFP). 
  • Non-adherence is linked to 125,000 deaths each year (Dialog Health). 

As trusted patient advocates, case managers are uniquely positioned to improve these outcomes through tailored support and innovative tools.

2. Identify Barriers to Adherence

Patients may skip doses for many reasons: 

  • Unintentional barriers: Forgetfulness, complex schedules, or unclear instructions. 
  • Intentional barriers: High costs, fear of side effects, or doubts about effectiveness. 

According to the CDC, effective adherence strategies must consider these challenges and offer personalized solutions (CDC).

3. Simplify and Support
  • Simplify regimens by consolidating medications into once-daily doses where possible (JAMA). 
  • Provide tools like pillboxes, blister packs, and reminder systems to help patients stay on track (CDC). 
  • Recommend digital solutions, such as mobile apps, that alert patients about upcoming doses.
4. Educate and Empower Patients

Clear education can change behavior: 

  • Use plain language to explain why each medication matters and what benefits to expect. 
  • Provide printed instructions, videos, and demonstrations for patients with different learning styles (US Pharmacist). 
  • Encourage questions and involve caregivers for additional support. 
5. Apply Behavioral Techniques
  • Use motivational interviewing to explore patient concerns and increase their confidence in following treatment plans (JAMA). 
  • Help patients set realistic goals and build routines, making medication-taking a habit. 
  • Implement behavioral contracts or self-monitoring tools to strengthen accountability.
6. Collaborate and Follow Up

Case managers can collaborate with pharmacists and other healthcare professionals to: 

  • Conduct medication reviews. 
  • Provide regular check-ins to monitor progress and troubleshoot barriers. 
  • Offer refill reminders and assistance navigating prescription coverage. 

Regular support has been shown to significantly improve adherence rates (CDC). 

How MedScope Supports Medication Adherence 

At MedScope, we understand how critical it is to keep patients engaged in their care. Our Personal Emergency Response Systems (PERS) and remote monitoring solutions are designed to: 

  • Provide 24/7 access to help in case of medication-related emergencies. 
  • Offer check-ins and reminders, supporting patients with complex medication schedules. 
  • Enable case managers to stay connected and intervene early when adherence issues arise. 

By integrating MedScope’s tools into care plans, case managers can help patients maintain independence while improving health outcomes. 

Help Your Patients Stay on Track 

Improving medication adherence takes education, behavioral support, and the right technology. MedScope’s solutions make it easier for case managers to monitor patients and provide consistent care. 

Learn how MedScope can support your patients and care team. Request more information here.