Health plans are under increasing pressure to close care gaps, improve member experience, and lift quality metrics like HEDIS and CAHPS—all while navigating tight resources and engaging populations that are often difficult to reach. MGEngage360, MedScope’s built-in member engagement platform, offers a new approach: leveraging the personal emergency response systems (PERS) that members already use and trust.
Instead of relying on apps, portals, or unfamiliar technology, MGEngage360 uses the PERS device to deliver AI-powered calls, personalized recordings, or live check-ins from our wellness team, making it easier to connect with high-risk, high-need members in a way that feels familiar and non-intrusive.
Built for Medicaid, Dual Eligibles, and HCBS
MGEngage360 is especially effective for complex, high-need populations—including Medicaid, D-SNP, and those receiving Home and Community-Based Services (HCBS). Our PERS devices, engagement tools, and reimbursement models were purpose-built to serve managed care organizations (MCOs) working with vulnerable populations that are often hardest to reach.
Results with MGEngage360 (included with PERS at no cost):
- 95% Member Satisfaction Rate
- 70% Engagement Rate
- 16% Increase in Fall Risk Assessments and Prevention Education
We pair this with a highly cost-effective tech + touch approach that supports care management teams, surrounds members with the right level of engagement, and strengthens delivery systems. With MGEngage360, we turn daily safety into daily strategy for MCOs.
Smarter Outreach That Delivers Results
MGEngage360 is already deployed across thousands of members nationwide and is seamlessly included with MedScope PERS—meaning no added cost, setup, or IT lift for your organization.
Here’s what plans using MGEngage360 are seeing:
- 3–4x Higher Response Rates
Outreach through the PERS device sees 3 to 4 times higher response rates compared to traditional channels. - 50%+ Care-Gap Closure Rates
Health plans are closing more than 50% of preventive care gaps like screenings, follow-ups, and vaccinations. - Boosted HEDIS, CAHPS & Star Ratings
Through pre-CAHPS surveys, medication reminders, and wellness prompts, plans improve satisfaction scores and quality metrics. - Customizable Engagement
MGEngage360 campaigns can be tailored by line of business—including D-SNP, MLTSS, and PACE—to meet specific needs of your member populations.
Future-Proofing Your Value-Based Care Strategy
MGEngage360 is just one part of a broader ecosystem designed to improve outcomes and deliver meaningful cost savings. MedScope offers the only cohesive solution that integrates PERS, Remote Patient Monitoring (RPM), and Chronic Care Management (CCM) into a unified strategy that supports your value-based care goals.
Results from bundling PERS, RPM, and CCM with MGEngage360:
- 5% to 10% Reduction in Total Cost of Care
- 50% Attributable Reduction in 30-Day Hospital Readmissions
- 10% Increase in Preventive Care Screening Quality Measure Performance
Whether your priority is closing care gaps, increasing engagement, or reducing avoidable utilization, MedScope helps move the needle—with data-driven insights and proven outcomes.
Engagement Built In. No Integration Required.
MGEngage360 is already embedded in every MedScope PERS device. That means smarter outreach is available from day one—no integration, no additional cost, no training required.
Just better results, built in.
Learn More About MGEngage360
Discover how MedScope can help you engage members, improve quality, and reduce costs—all through the tools members already trust. Visit www.medscope.org today!