Who We Are
MedScope is a division of Medical Guardian dedicated to serving Medicaid partners and their members. We pride ourselves on being the leading provider of Personal Emergency Response Systems & Engagement Services for Long-Term Services & Support (LTSS) and Home-Based Community Services (HBCS). With over 25 years of experience across 47 states, our dedicated team tailors every solution to meet the unique needs of each organization while upholding the highest standards of quality care.
Our commitment to excellence is evident in our diverse device selection and proactive approach. We keep care managers connected at every stage—from initial installation and real-time monitoring to ongoing support—empowering them to deliver exceptional, personalized care that helps members remain safe and independent at home.
Benefits to Our Partners & Their Members
Faster Installations & Response Times
90% of members are set up within 5 days, with 95% of emergency calls answered in under 3 seconds—the fastest in the industry, providing peace of mind.
Best-in-Class Device Selection
GPS-enabled fall detection, mobile PERS, and the latest MGMini Lite and MGMove wearables (with a 7-day battery) ensure members have access to the best safety technology.
Zero Hidden Fees
Partners benefit from transparent pricing, $0 installation, and free device replacements, ensuring predictable costs for programs and no unexpected fees for members.
Advanced Compliance & Security
One of the only PERS providers meeting HIPAA, SOC 2, and PCI standards, ensuring partners stay compliant while protecting sensitive member data.
Care Manager Portal
Real-time referral tracking and reporting simplifies case management, making Medicaid program oversight easier and more efficient for partners.
Multilingual Support
200+ languages covered, helping partners serve diverse member populations while ensuring every member gets clear, accessible communication.
How We Stack Up
 |
Other PERS Medicaid Providers | |
| Experience | 25+ years specializing in LTSS/HCBS | Varies—most competitors lack MedScope’s deep Medicaid expertise |
| Coverage | 47 states with government-sponsored insurance programs | Many have limited regional coverage |
| Payer & Provider Partnerships | 1,000+ partnerships with government programs, MCOs, and providers | Typically fewer partnerships and less Medicaid integration experience |
| Member Base | 615,000+ active patients & members | Many competitors have a smaller footprint |
| Installation Network | 650+ professional in-home installers | Many rely on self-installation, reducing accessibility |
| Referral & Installation Speed | 99% of referrals processed same day Average installation within 5 days |
Longer processing and installation times (2-3 weeks) |
| Member Satisfaction | 95% member satisfaction and 84 NPS | Typically lower due to slower response times and service issues |
| Response Time | Fastest in the industry (under 3 seconds) | Longer wait times, increasing risk for members |
| Language Support | 200+ language-speaking operators | Limited multilingual support |
| PERS Device Options | A full range of choices: landline and cellular home devices with wearable help buttons, mobile devices with 4G LTE and GPS for neck, wrist, or belt clip wear, and a SmartWatch with weather updates and step tracking. |
Fewer device choices and outdated technology |
| Technology & Connectivity | – Works on AT&T, Verizon, & Wi-Fi – No phone/internet required – Works in remote locations |
Limited carrier partnerships, often requiring home phone lines |
| Case Manager Support | Dedicated Care Manager Portal with referral tracking and real-time reporting |
Most competitors lack a robust self-service portal |
| Pricing & Transparency | $0 installation fee – No hidden costs – Free device replacement | Competitors often charge hidden fees for activation, installation, or device replacement |
| Battery Life & Alerts | – MGMini Lite lasts up to 7 days – Proactive low-battery alerts at 20% |
Shorter battery life and no proactive alerts |
| Compliance & Security | One of only two PERS providers fully compliant with HIPAA, SOC 2, and PCI standards, including third-party audits and penetration testing |
Most competitors do not meet all these compliance standards |
How We Stack Up
Experience: 25+ years specializing in LTSS/HCBS
Coverage: 47 states with government-sponsored insurance programs
Payer & Provider Partnerships: 1,000+ partnerships with government programs, MCOs, and providers
Member Base: 615,000+ active patients & members
Installation Network: 650+ professional in-home installers
Referral & Installation Speed:
99% of referrals processed same day
Average installation within 5 days
Customer Satisfaction: 95% member satisfaction and 84 NPS
Response Time: Fastest in the industry (under 3 seconds)
Language Support: 200+ language-speaking operators
PERS Device Options: A full range of choices: landline and cellular home devices with wearable help buttons, mobile devices with 4G LTE and GPS for neck, wrist, or belt clip wear, and a SmartWatch with weather updates and step tracking
Technology & Connectivity:
Works on AT&T, Verizon, & Wi-Fi
No phone/internet required
Works in remote locations
Case Manager Support: Dedicated Care Manager Portal with referral tracking and real-time reporting
Pricing & Transparency: $0 installation fee – No hidden costs – Free device replacement
Battery Life & Alerts:
MGMini Lite lasts up to 7 days
Proactive low-battery alerts at 20%
Compliance & Security: One of only two PERS providers fully compliant with HIPAA, SOC 2, and PCI standards, including third-party audits and penetration testing
Experience: Varies—most competitors lack MedScope’s deep Medicaid expertise
Coverage: Many have limited regional coverage
Payer & Provider Partnerships: Typically fewer partnerships and less Medicaid integration experience
Member Base: Many competitors have a smaller footprint
Installation Network: Many rely on self-installation, reducing accessibility
Referral & Installation Speed: Longer processing and installation times (2-3 weeks)
Customer Satisfaction: Typically lower due to slower response times and service issues
Response Time: Longer wait times, increasing risk for members
Language Support: Limited multilingual support
PERS Device Options: Fewer device choices and outdated technology
Technology & Connectivity: Limited carrier partnerships, often requiring home phone lines
Case Manager Support: Most competitors lack a robust self-service portal
Pricing & Transparency: Competitors often charge hidden fees for activation, installation, or device replacement
Battery Life & Alerts: Shorter battery life and no proactive alerts
Compliance & Security: Most competitors do not meet all these compliance standards
Getting Started
Send us your completed Service Authorization, demographic information and preferred device type using any of our easy methods.
