Emergencies can happen anytime, and for individuals at risk of falls or medical events, quick access to help is critical. Medical alert devices ensure assistance is just a button push away, and case managers play a key role in guiding clients toward the best solution. These devices come in various forms, from bracelets and watches to pendants and clip-on buttons.
Understanding the different types of medical alert systems can help case managers ensure their clients receive the right level of protection based on their lifestyle and needs.
Monitored vs. Unmonitored Devices
All medical alert systems serve the same basic function: providing a way to call for help in an emergency. However, they differ in who receives the alert. Case managers should first determine whether a client would benefit more from a monitored or unmonitored device.
Monitored Medical Alert Devices
With a monitored system, pressing the help button connects the user to a 24/7 monitoring center staffed by trained professionals. The operator assesses the situation and determines the appropriate response, whether dispatching emergency services or contacting a designated caregiver.
Monitored systems offer key benefits such as:
- Immediate assistance from trained professionals.
- GPS tracking for locating mobile users in distress.
- Automatic fall detection (available with certain devices), which can trigger an alert even if the client is unable to press the button.
These systems require a monthly subscription fee, but they provide comprehensive coverage and faster response times.
Unmonitored Medical Alert Devices
Unmonitored systems are typically less expensive and do not require a subscription fee. When the button is pressed, the device dials a pre-programmed number—either a caregiver, family member, or 911.
While these systems may work for some individuals, they come with drawbacks:
- No guarantee that a caregiver will answer the call.
- If set to call 911, emergency personnel will be dispatched even if the situation does not require it.
- Lack of professional assessment and response coordination.
Home-Based vs. Mobile Systems
After deciding between a monitored or unmonitored system, the next step is selecting a home-based or mobile device. Advances in cellular technology have made mobile medical alert devices increasingly popular, but home-based systems remain a strong option for those who spend most of their time at home.
Home-Based Medical Alert Devices
Home-based systems operate within a set range of a base unit, typically between 400 and 1,400 feet. These systems can be connected via landline or cellular service.
Features include:
- Wearable help buttons (pendants or wristbands) that connect to the base station.
- Voice-activated wall buttons for added security in key areas like the bathroom.
- Automatic fall detection on certain monitored systems.
Home-based systems are ideal for individuals who rarely leave home and have caregivers nearby.
Mobile Medical Alert Devices
For clients who are active outside the home, mobile medical alert systems provide on-the-go protection. These devices use cellular networks and GPS tracking to ensure help can be dispatched to the correct location.
Key advantages include:
- Two-way communication with emergency operators from anywhere.
- GPS location tracking for emergency response and caregiver peace of mind.
- Fall detection in certain monitored models.
While mobile systems tend to be more expensive than home-based ones, they provide invaluable protection for individuals who live independently or travel frequently.
The Importance of Fall Detection
Not all medical alert devices include fall detection, but for individuals at high risk of falling, this feature can be life-saving. Advanced sensor technology detects sudden changes in movement and automatically sends an alert to the monitoring center if a fall is detected. If the individual is unresponsive, emergency services are dispatched immediately.
Case managers should recommend fall detection for clients with:
- A history of falls.
- Conditions that affect mobility or balance.
- Cognitive impairments that may prevent them from calling for help manually.
Choosing the Right Medical Alert Device
Selecting the right medical alert system involves more than choosing between home-based and mobile options. Case managers should consider additional factors:
- Cost and subscription fees: Be aware of potential hidden fees or long-term contracts.
- Battery life: Some devices are rechargeable, while others require battery replacements.
- Range: For home-based systems, ensure the coverage meets the client’s needs.
- Landline vs. cellular connectivity: Cellular systems provide flexibility, but landlines may be more reliable in certain areas.
- Caregiver portals: Some systems offer online access for caregivers to monitor usage and receive alerts.
Customized Medical Alert Solutions from MedScope
MedScope is committed to providing case managers with tailored medical alert solutions to meet the diverse needs of their clients. Whether your clients require a home-based system for peace of mind or a mobile device for active lifestyles, MedScope offers reliable products and services that prioritize safety and ease of use.